At Levanto Technologies, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable.Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.
This Refund Policy covers Levanto Technologies’s action and approach towards refunds. This Refund Policy does not apply to the practices of companies that Levanto Technologies does not own or control or of persons that Levanto Technologies does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Levanto Technologies's websites link.
When you file a complaint to Levanto Technologies, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue.
While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply*
* Development/Post-sales operations has not yet started
* The issues with the project are beyond the scope of rectification/resolution/fixing
* You have not violated our payment terms
* You have not used any information for monetary/business benefits (gained during the course of association)
* The reasons you made are valid/rational/realistic enough to qualify for refund trial
* Should be able to demonstrate his/her innovative UI design and development skills and understand what makes an app addictive and appealing.
* You have presented all the proofs and evidences surfacing your refund claim
* The claim does not arise from any billing dispute coming from your bank or payment vendor
*Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.
* Refund query is processed, analyzed and checked for veracity
* Match the query with the agreeable parameters and valid reference points
* Arrange for refunds in permissible situations and settle fully or partly, as the case may be
* Sign a proof agreement
* Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course
* The refund may take 7-10 business days to process, after the refund agreement is signed
* You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
Levanto Technologies may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates.For more information on our Refund Policy, contact us at info@levantotechnologies.com
Entitlement of Cancellation for Consumers
(Consumer refers to any natural person who concludes a legal transaction for a purpose that cannot be attributed to either commercial or self-employed activity.)
You are entitled to cancel the contract within 14 days without stating a reason. This cancellation deadline begins with the day you, or a third party designated by you, who is not the carrier, have/has taken possession of the goods. In order to exercise your entitlement of cancellation, you must inform us by an unambiguous declaration (for example a letter sent through mail, fax or email) of your decision to cancel this contract.
The statement of cancellation must be addressed to:
US +1-870-340-2002
UK +1-755-464-2723
CA +1-647-326-6420
IN +91-99109-05142
info@levantotechnologies.com
Notification that you are exercising your entitlement of cancellation prior to the expiry of the cancellation deadline is sufficient for adherence to the cancellation deadline.
The entitlement of cancellation does not apply to software that has been unsealed by you (security seal broken or sleeve removed), nor to products that have been manufactured to customer specifications (for example special customized software). Furthermore, you are not entitled to any cancellation if the contractual goods or services have/has been sent online (for example. downloadable software/ESD or dispatch of a License Key via email) and are/is therefore unable to be returned due to its nature.
Consequences of Cancellation
If you cancel this contract, we shall refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your selecting a form of delivery, differing from the low-priced standard delivery), immediately and no later than within fourteen days of the day on which we receive notice of your cancellation of this contract. We shall use the same payment method for reimbursement as used for the original transaction, unless expressly agreed otherwise with you; in no case shall we charge a fee for this repayment.
We are entitled to refuse repayment until we have received the goods back again or until you have provided evidence that you have sent the goods back, whichever occurs first. You shall return or hand over the goods to us immediately and in any case within fourteen days from the day you inform us of the cancellation of the contract. Dispatch of the goods prior to expiry of the deadline is sufficient for adherence to the deadline. You shall bear the direct costs of returning the goods. You are only obligated to pay for any loss of value of the goods if this loss of value is a result of handling on your part that is not necessary for checking the condition, properties and functionality of the goods.
Special Notices
When providing services, your entitlement of cancellation shall expire prematurely if the contract has been completed in full by both sides to your express wishes before you have exercised your right to cancellation.
Exceptions to the Entitlement of Cancellation
The entitlement of cancellation does not apply to items such as contracts regarding the supply of goods which have been manufactured to customer specifications or whichare obviously tailored to personal requirements or are not suitable for return due to their nature (for example software).
Levanto Technologies is the leading provider of the best softwares for business.We provide extensive mobile app and web development services for individual and corporate clients.